Are payouts subject to taxes?

Traders are responsible for their own tax liability.  See our general terms for more details.

Do I have to deposit money for registration?

A deposit is not required in order to register and open an account.

However, you will have to deposit money to start trading.

 

 

Do I need to install software?

No, GreenFieldsCapital is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.

How are rates determined?

Rates are the quoted prices of the underlying assets.  The rate is the price offered by our liquidity provider, based on live feeds.  Please not that rates offered by the liquidity provider are not always reflective of exact market prices – they can vary up to a few pips.  The rates we present in the trading boxes on our home page are those at which our liquidity provider is willing to sell the options for.

How can I cancel a withdrawal?

Absolutely!  Even if your withdrawal request is being processed, you can still cancel it and return your money to your trading account.

 

The withdrawal cancellation option works best when you do not have funds in your account but wish to continue trading.

 

Simply cancel your withdrawal by contacting us by phone or email.  

How can I contact you?

The support team at GreenFieldsCapital is here to help.  Contact us either via email ([email protected]) or by the phone number in your area as noted on the Contact Us page.

How can I make a trade?

You can place an order in three simple steps after logging in to the platform:

1. Select your asset

2. Choose whether to BUY or SELL

3. Decide upon an investment amount

How can I register?

Registering at GreenFieldsCapital is extremely simple:
1.    Click on “Open Trading Account” on the home page.
2.    Fill in the mandatory details.
3.    Submit the form.
4.    You will receive a welcome e-mail with a verification link. Click on it.

That’s it!  Welcome to GreenFieldsCapital!

How can I submit a complaint?

In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it, and send it to [email protected]greenfieldscapital.com

How can I update my personal details?

You may update your personal details by going to My Account > Personal Details or by contacting us by email at [email protected]

How can I withdraw money from my account?

You can withdraw money from your account by using the same method you deposited money or a wire transfer.

How secure is our trading platform?

GreenFieldsCapital uses all possible measures to ensure your security.  We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

If I'm having problems registering, what do I do?

Contact our GreenFieldsCapital team!  We are here for you and ready to help.

 

You can contact us by e-mail, phone, or the Live Chat button at the top of the page.

Is there are a minimum withdrawal amount?

The minimum withdrawal  amount is 100 USD / GBP/ EUR.

What currency can I use for trading?

You can open an account in USD, EUR, or GBP.  

Note: you cannot change your currency once you have registered.

What do the colors of the rates on the trading platform mean?

Green indicates the rising of a price, and red indicates the falling of a price.

What is a SWIFT code?

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what SWIFT code is.

 

If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

What is an underlying asset?

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

What is Rollover?

While Forex trading is active 24 hours per day, 5 days per week, a trading day is considered over at 22:00 GMT. At this time, open positions are evaluated to see if they have a credit or debit due based on interest rate calculations on a per currency basis. This time period is referred to as Trade Rollover.

What is the expiration rate?

The expiration rate is the asset price at the time you close your trade. Your trade is profitable if the SELL price of your asset at the close of the trade is greater than the BUY price minus the spread that was in effect at the beginning of the order.

What is the expiration time?

The expiration time can refer to either the time at which an order is closed by the trader, or the time that an asset’s contract ends, for assets with specific open and close periods. These assets are typically commodities.

What is the maximum deposit amount?

It depends on the deposit method.
1. Credit card – 5,000 USD/ GBP / EUR
2. Wire – Unlimited
3. E-wallets – amount varies
4. Western Union – 10,000 USD /GBP / EUR

What is the minimum deposit amount?

250 USD / EUR / GBP, depending on the currency of choice in your account.

What is the registration fee?

Τhere is no registration fee.

What is the time shown on this site?

The time is set at GMT +0 and it’s synchronized with the market time.

What payment methods are accepted?

The payment methods you can use through our page are credit cards (Mastercard, Visa), E-Wallet (KLUWP, CC voucher, Sofort, Ideal, Postepay, Multibanco, EFT), Wire Transfer.

What return will I receive in case of successful investment?

CFD returns are based on the size of your order and the difference between the price of the asset when the order is opened and when it is closed. To determine your profit, subtract the BUY price from the SELL price, and then multiply this amount by the number of lots that were purchased.

What should I do if I have forgotten my password?

Please click on “forgot password?” and a new password will be issued and sent to your email.

Where can I view my trading history?

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.

Where can I view the precise trading hours of each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index page whose link can be found at the bottom of the homepage.

Why am I unable to make a trade?

If you are unable to place an order we suggest you check that your account has sufficient margin , and confirm the trading hours of the asset you are interested in.

Why do the rates continue to change before I make a decision?

Asset prices for CFDs are volatile, which means can result in frequent fluctuations. Rates are updated every few seconds to reflect the latest market demand.

Wire Transfer

With GreenFieldsCapital, you’re able to make a wire transfer over the amount of USD500.  There is a commission of USD25 added to each wire transfer.  

 

Please e-mail a copy of the wire transfer to [email protected]  It might take up to 5 days for the funds to appear in your trading account.

 

For your information, there is a window of two business days that are designated as a period of examination in GreenFieldsCapital from the day that the payment request was received.  After that examination period, the remittance to the customer will be completed within 5-7 business days.

 

If you are uncertain about anything or have any questions or comments, please don’t hesitate to contact us.  

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